Most businesses don’t think about collection agencies until they have to.
An account has gone sideways.
A new customer doesn’t pay.
Cash flow tightens unexpectedly.
That’s usually when the search begins, fuelled by fear and lost sleep.
But here’s the lousy reality: the worst time to choose a collection partner is in the middle of a stressful situation.
That’s why we’ve used the phrase “Know Us. For When You Need Us.™” for many years. It reflects a simple idea—get familiar with your recovery partner before you actually need them.
Collections Shouldn’t Be a Panic Decision
When a dispute is escalating or accounts receivable are stacking up, decision-making becomes reactive. Emotions are higher. Time feels compressed. There’s pressure to “fix it fast.”
Obviously, that’s NOT the ideal moment to evaluate compliance standards, ethical practices, reporting systems, or training methodologies. Right?
A strong collection partner should be chosen the same way you choose your accountant, lawyer, or banker: thoughtfully, in advance.
When you already understand how collections work (and how your agency partner operates) you approach overdue accounts with clarity, instead of urgency.
Confidence Comes from Familiarity
Many of our clients keep MetCredit in their back pocket.
They may not all have active files every month. (Or every quarter, and sometimes not every year.) But they do know in advance:
- How our process works
- What documentation we require
- How we communicate
- What results to expect
Others integrate us directly into their accounts receivable system. At 60 days past due, accounts move automatically into recovery. There’s no debate. No delay. No emotional hand-wringing.
That kind of consistency protects cash flow and removes uncertainty from the equation. It takes some of the bite out of a tense moment.
Set Up Before You Need Speed
Our proprietary My.MetCredit system allows clients to load accounts securely 24/7. Once you’re registered and onboarded, submitting an account is a breeze.
If you wait until there’s a problem to get set up, you lose valuable time.
If you’re already a client:
- Your agreement is in place
- Your access is active
- Your accounts move into our queue immediately
Speed really matters in collections. Early action increases recovery rates significantly.
Being prepared in advance makes that early action not only possible, but easy.
Understanding How Recovery Works
Getting to know your collection partner also removes unnecessary hesitation.
We often speak with businesses who delay sending accounts because they worry about damaging relationships, reputational impact, or process complexity.
When you understand how ethical, solution-oriented recovery actually works, those concerns fade.
At MetCredit, our Solution-Oriented Recovery™ approach focuses on professionalism, empathy, and pragmatic problem-solving. We represent your brand carefully. We communicate clearly. We act firmly, but always respectfully.
Knowing that in advance makes it easier to act decisively when necessary, without taking a big chunk out of your day.
Partnerships Work Best When They’re Proactive
The best business partnerships are seldom built in emergencies. You build them on preparation and mutual understanding.
You’re best not to wait until an audit to find a good accountant.
You really shouldn’t wait until litigation to choose a lawyer.
Your collection partner should be no different.
Whether you use us occasionally or integrate us into your AR workflow, the key is familiarity. Know how we operate. Know how to reach us. Know what to expect.
Then, when you need us, the path is right in front of you.
A Simple Suggestion
If you don’t currently have a collection partner in place, or if you haven’t reviewed your current one in years, consider having that conversation now. Before pressure forces the decision.
There’s no obligation in getting to know us.
But there is value in being prepared.
And frankly, the more time you take, and the more you do your homework, the better we look.
Know Us. For When You Need Us.™
You can see how that is more than a slogan. It’s practical, time-proven advice.
Drop us a line, Or get started right now!
