Collection Agency Expertise & Professionalism
MetCredit is Canada’s top national collection agency, licensed and bonded in all Canadian provinces and territories. With a team of over 200 professionals in offices in Montréal, Toronto, Edmonton and Vancouver, MetCredit provides Debt Recovery, Accounts Receivable Management and Commercial Debt Collection services to credit grantors from coast to coast.
Founded in Edmonton in 1973, MetCredit’s leadership in the Debt Recovery and Commercial Collection Agency industries is deeply rooted in an unwavering dedication to providing professional, reliable service characterized by the highest ethical standards of conduct. Every day we talk about the importance of respect, to our clients, their customers, and their brand. It’s a critical focus that distinguishes us from all other collection agencies.
Get Top Performance in a Credit Bureau Reporting Collection Agency
When choosing a collection agency, performance should be your top concern. You can’t afford to lose time while debts get old, especially in Alberta, Ontario, Saskatchewan, Nova Scotia, New Brunswick and PEI where statutory limitations on litigation are only two years after last acknowledgement of a debt. For more than four decades MetCredit has held among the collections industry’s best success rates as the collection agency partner to leaders in a multitude of sectors from small businesses to banks, chain stores, manufacturers and telecom companies. If we don’t collect, we don’t get paid—and you simply will not find a more experienced, more professional or better performing collection agency than MetCredit. We report delinquent accounts to national credit reporting agencies TransUnion, Equifax and Dun & Bradstreet as well as three highly specialized regional credit bureaus, hindering the debtor’s efforts to secure further credit until they settle with you. Being the best-connected collection agency in the country also helps keep us the highest-performing one.
Real Canadians Working for You, Always in Canada
The collections industry has witnessed an alarming trend of collection agencies outsourcing their call centres overseas to maximize profits. MetCredit has always been a proudly 100% Canadian company, and we have seen firsthand the very important economic role we play in moving Canadian businesses forward. We know that our stance against outsourcing jobs keeps hundreds of Canadians working for a top employer, and MetCredit gains a major advantage in sharing Canadian values and culture with the people we call and those for whom we work.
When shopping around, it’s worth asking where a collection agency’s call centres are located. For the client, our rates are no higher—and of course you never pay unless we collect.
Proprietary Collection Agency Technologies for Fast Debt Recovery
MetCredit uses numerous innovative technologies that aid in the quick recovery of delinquent accounts. Our research and development teams continually remain at the forefront of technological advances in debt collection technology in order to provide the world class results and quality of service that have become synonymous with MetCredit.
Our sophisticated recovery software and predictive dialer technologies, for example, ensure that every avenue for recovery is efficiently explored to achieve the best possible results. In-house programming and software development also allows us to tailor tools and reports to client needs.
Advanced Debt Recovery Software
Our leading edge Advanced Debt Recovery Software was specifically designed for MetCredit and not available to any other collection agency, with on-board tools and resources that help us provide an unmatched level of service and recovery. This includes a proprietary, integrated platform that empowers MetCredit agents with the best available tools for payment recovery.
MetCredit’s Online Automated Recovery System allows for true, real-time access to your data, and provides instant analysis of results and progress. We are fully committed to leveraging leading edge collection agency technology in every aspect of the recovery process.
Predictive Dialer Technologies and Automated Messaging
MetCredit utilizes a regulatory compliant Advanced Predictive Dialer system to dramatically increase contact rates with your customers. Our Automated Contact System asks for the customer by name to reduce negative contacts, and calling times are strategically varied by our management team to achieve the highest collection agency contact rates.
In conjunction with our Advanced Debt Recovery Software and Integrated dialer, MetCredit makes use of an Automated Messaging System and SMS messaging to further enhance contact rates. These technologies enable us to leave specific messages with your customers at various times of the day in the ways they habitually receive communications, resulting in increased inbound calls and quicker resolutions.
Our Advanced Debt Recovery Software also leverages Intelligent Agent Scripting, which gives MetCredit collectors a distinct advantage. Based on the age, number of prior contacts and a myriad of other account-specific factors, our Advanced Debt Recovery Software actively prompts collectors to address missed payments, offer settlements, and perform a host of intelligence-driven actions to resolve accounts.
Call Recording—Because Recollections Can Differ
MetCredit has always been a leader in customer service among collection agencies, and we want our clients to feel 100% secure in our handling of their accounts. With call recording enabled, we are able to pull up specific recorded conversations for auditing and to confirm with certainty what has been said. Internally, our management team routinely performs file and call audits for employee coaching and development.
Our Collection Agency is proudly a member of:
- ACA International
- Board of Trade of Metropolitan Montreal
- Canadian Society of Collection Agencies
- Chambre de Commerce de Montréal Metropolitaine
- Credit Association of Greater Toronto
- Credit Institute of Canada
- Edmonton Chamber of Commerce
- Telecommunications Risk Management Association of Canada (TRMA Canada)
- The Heating Refrigeration and Air Conditionning Institute of Canada
- Receivables Management Association of Canada
- Western Forum of Credit & Financial Executives Association
- Better Business Bureaus of Vancouver, Edmonton and Central Ontario