This article concludes our Client Spotlight series, where we’ve been asking long-standing clients what they value most in a collections partner.
Our first two articles featured enterprise organizations with relationships spanning more than 30 years at Telus and Rogers.
This final spotlight tells a different story: one that follows the career of a single Credit Manager who has trusted the same collection agency across three different companies for nearly four decades.
When someone spends an entire career evaluating collection agencies and continues making the same choice, it’s worth asking why.
Meet Donna Burton, CCP
Donna Burton is the Credit Manager at ZyTech Building Systems.
While ZyTech became a MetCredit client a relatively short time ago, Donna’s own relationship with us started nearly four decades ago.
“I have been working with MetCredit since 1989 in my capacity as Credit Manager for three different companies.”
Over the course of those decades, Donna has managed receivables for multiple organizations, worked with different collection agencies, and experienced first-hand how the industry has evolved.
Through those far-reaching changes, one agency has remained a constant.
MetCredit VP Business Development David Hopkyns asked Donna three questions about her experience.
- When did ZyTech start working with MetCredit?
ZyTech became a MetCredit client in 2024.
For Donna, that decision was built on decades of firsthand experience. Having worked with MetCredit across three different companies, she already knew what to expect: professionalism, responsiveness, and consistent results.
- What makes MetCredit successful for ZyTech?
Donna highlighted several reasons.
One of the most effective tools has been credit bureau reporting.
“We request that they report our collections to the reporting agencies, which they do, and that is very effective.”
She also values the professionalism our team brings to every file.
“MetCredit operates in an ethical and professional manner. As a result, I have never had to worry about how they represent our choice in collection agencies.”
For any business, that’s an important consideration. Every interaction with a customer reflects on your company, even after an account has been placed for collection.
Donna also appreciates our responsiveness, noting that questions are answered promptly whenever they arise.
- Why does Donna continue choosing MetCredit?
Her answer was compelling:
“In addition to what I’ve said, I have usually worked with two agencies at a time. Although the second agency has switched many times, MetCredit has stayed constant. Simply put, their success rate is consistently better.”
For me, that comment says a great deal.
Of course, collection agencies all promise results. What counts is delivering them consistently, year after year, in changing markets, evolving technologies, and unique, dynamic business environments.
The Takeaway for All Businesses
Long-term partnerships are earned.
Sometimes they’re built between companies. Sometimes they’re built between people, and sometimes both.
When an experienced credit professional continues choosing the same collection agency throughout a career that spans multiple organizations, it reflects confidence that has been tested repeatedly in the real world. All of us at MetCredit are honoured by that.
I’d like to thank Donna Burton and the team at ZyTech Building Systems for sharing this perspective and for the trust they’ve placed in MetCredit over the years.
If you’re planning a residential, commercial, or agricultural building project in Western Canada, I also encourage you to take a look at ZyTech. They have built an outstanding reputation for engineered wood building systems, quality products, and exceptional customer service.
