This article is part of a short series highlighting what some of Canada’s largest organizations value most in a collections partner.
These conversations offer useful insight into what long-term recovery partnerships truly require: high performance, continuous innovation, and trust built over time.
Our second client spotlight features insights from Brian Vinent, Senior Manager, Recoveries & Vendor Performance, Credit Operations at Rogers Communications. Brian has been with Rogers for nearly 25 years.
A Partnership Built on Performance
MetCredit’s relationship with Rogers Communications spans more than three decades, beginning with legacy telecom brands including Cantel and Sprint Canada.
Over the course of those years, the telecom landscape has gone through some dramatic changes, far beyond the technology, infrastructure and hardware people and companies use.
Customer expectations are higher. Communication channels have become more and more complex. Regulatory scrutiny is more intense, and risk management requirements continue to evolve every year.
For collection agencies, that means delivering a lot more than recovery results alone.
Today’s enterprise clients expect reliable governance, sophisticated technology, reliable performance, AND the ability to continuously adapt.
We asked Brian Vinent three questions about MetCredit’s long-standing partnership with Rogers.
- How long has Rogers been working with MetCredit?
Rogers has worked with MetCredit for over three decades, with the relationship dating back to earlier telecom brands including Cantel and Sprint Canada.
Long-term partnerships at this level are built on consistent performance and the ability to evolve alongside client needs.
That kind of longevity reflects trust earned over many years.
- What drives MetCredit’s success with Rogers?
Brian Vinent highlighted three key areas: people, process, and technology.
That combination has always been central to how we operate.
Success in collections requires more than effort. It requires disciplined execution, thoughtful strategy, and the ability to make informed decisions based on robust data.
Brian also emphasized MetCredit’s attention to detail and strategic execution.
He noted that our work plans are highly structured and that our data-driven approach helps us stay responsive in an increasingly nuanced collections environment.
That ability to combine strategy with execution continues to drive consistent results.
- Why is MetCredit a valued partner for Rogers?
Performance always remains central.
Brian Vinent highlighted MetCredit’s ability to consistently deliver optimal net-back performance for Rogers Communications.
But performance alone is only part of the equation.
He also emphasized the strength of the relationship between our organizations, including the trust and transparency that have developed between leadership teams over many years.
Just as importantly, Rogers values MetCredit’s reliable governance and controls.
That includes rigorous standards around cybersecurity, sensitive data management, regulatory compliance, and complaint mitigation.
For large enterprise organizations, protecting brand reputation is always essential.
Collections partners must be capable of driving recoveries while operating with professionalism, discipline, and comprehensive risk controls.
What Businesses Can Learn
One theme especially stands out in our partnership with Rogers.
As businesses grow, expectations only rise.
Enterprise clients expect excellent recovery performance, and they also demand a partner who can manage complexity, reduce risk, and operate at a consistently high level, day after day.
That means combining performance, innovation, governance, and trust.
We’re extremely proud of the long-standing relationship we’ve built with Rogers Communications and grateful for the confidence leaders like Brian Vinent continue to place in MetCredit.
In the next article in this series, we’ll explore another long-term client partnership and the lessons it offers for businesses focused on improving recoveries.
