At MetCredit, we’ve had the privilege of working with many of Canada’s largest and most respected organizations.
Over the coming weeks, I’ll be sharing a short series highlighting a few of these long-standing partnerships. My goal here is simple: to give you a sense of what sophisticated organizations value in a top collection agency partner, and what those insights can teach businesses of every size.
We’re proud of the trust our clients place in us, and grateful for the relationships we’ve built over decades.
A great place to begin is with TELUS.
A Partnership Built Over Decades
MetCredit’s relationship with TELUS goes back more than 30 years, beginning in the early 1990s through legacy telecom organizations including AGT, EdTel, and BC Tel, well before the modern TELUS brand took shape.
Over that time, both companies have evolved dramatically.
The telecom industry has transformed from land lines and pagers to wireless, internet, digital services, and highly connected customer ecosystems. Debt recovery has evolved just as dramatically, requiring better data, better technology, and better communication strategies.
Through all that change, one thing has remained constant: the need for consistent, reliable recovery performance delivered with professionalism and care.
Our Digital Sales and Marketing Intern Finley Diab recently spoke with Natalia Dukszta, Director of Finance Assurance and Operations at TELUS, and asked her three simple but meaningful questions about our partnership.
- How long has TELUS been working with MetCredit?
It’s a relationship that goes back more than three decades.
What began with earlier telecom brands eventually grew into a long-standing partnership supporting collections for consumer wireless and wireline accounts.
Longevity like this doesn’t happen by accident. It reflects consistent performance, clear communication, and the ability to adapt as industries evolve. - What drives MetCredit’s success with TELUS?
Natalia highlighted several strengths that continue to stand out.
First, our people.
MetCredit has always believed great recoveries start with great agents. That means in-depth training, ongoing coaching, and creating an environment where experienced professionals stay and grow.
She also highlighted our strength in locating updated customer contact information, improving contact rates and helping drive faster recoveries.
Equally important is execution.
High-performing recovery programs depend on disciplined outreach across multiple channels, supported by robust data and constant optimization.
- Why is MetCredit a valuable partner for TELUS?
Natalia emphasized our continued investment in technology and infrastructure.
That includes using advanced systems and data strategies to improve outreach timing, maintain solid delivery performance across channels, and connect with customers more effectively.
Natalia also emphasized something we care deeply about: partnership.
She noted that MetCredit’s leadership team remains hands-on, accessible, and open to collaboration. She also highlighted our willingness to test new ideas, welcome feedback, and work toward practical solutions that support TELUS’s business goals.
What Businesses Can Learn
One insight stands out from this partnership.
Large, sophisticated organizations rarely choose collection partners based on one metric alone.
Performance matters. Technology does too. And compliance is essential.
But long-term partnerships are built on something bigger: trust.
Clients want to know their agency can deliver results, protect their brand, adapt to change, and continuously improve over time.
That’s the standard we’ve worked to uphold since 1973.
We’re deeply grateful for the trust TELUS has placed in MetCredit over the years, and we look forward to continuing that partnership.
Stay tuned for the next article in this series, where I’ll share insights from another long-standing enterprise client.
