MetCredit Collection Agency Questions and Answers (FAQs) for debtors about payments, credit bureau scores, credit ratings and more.


Frequently Asked Questions (FAQ)

Making a Payment:

Q: Can I make a payment online?

Yes you can. Visit our secure online payment page where you can use a credit card or debit card to pay, and find out how to use Interac eTransfer or make a payment through online banking.

Q: Can I set up a monthly payment arrangement?

When your account is processed by MetCredit for collection, the full amount is due and payable immediately. A short-term arrangement may be possible in some cases, but we must first review your financial situation. Speak to one of our helpful representatives at 1-888-797-7727 to find out more.

Q: I’m not able to get a loan to pay in full because of my credit rating. What are my options?

There are a wide variety of sources you can explore. In the case of lenders, credit is granted based upon many factors. If your credit rating has some issues, you may still be able to obtain a loan designed to help you consolidate or repay debt. See our list of alternative lenders or call our office at 1-888-797-7727 for assistance.

Q: What other sources of money are available to me?

Everyone’s situation is unique, but chances are many people in circumstances similar to your own have received help from banks, family, relatives, private lenders or finance companies, or accessed retirement savings, GICs, government bonds, advances from employers or available holiday pay. Contact one of our representatives at 1-888-797-7727 if you need help finding additional options.

Q: I need a letter stating my debt is paid up. How do I get one?

If the account has been settled in full or paid in full, email and we’ll issue a letter stating your account has been satisfied. Please include your full name and account number.

Credit Bureau Questions:

Q: An unpaid debt with MetCredit is showing on my credit bureau report. What do I do?

You need to pay the debt. Call us at 1-888-797-7727 or if you know your account number, you can pay online, via Interac eTransfer or online banking.

Q: How long will it take for my credit to recover after paying my account?

We update the credit bureaus daily, but their reporting may not immediately reflect changes. Your credit score is independently calculated by each credit bureau.

For information regarding your credit file or in case of a discrepancy, contact the credit bureaus directly at the following links:

TransUnion Canada
Equifax Canada
Dun & Bradstreet Canada

Q: How can I get more information on what is being reported to my credit file?

Email if you have a question or concern regarding a collection record that our agency has reported to the credit bureaus. Please include your full name and account number.