MetCredit Collection Agency Questions and Answers (FAQs) for debtors about payments, credit bureau scores, credit ratings and more.


Frequently Asked Questions (FAQ)


Q: Can I set up a monthly payment arrangement?

Once your account is past due, the full amount is due and payable. A short-term arrangement may be possible in some cases, but first we must review your financial situation. Speak to one of our representatives to find out more.

Q: I’m not able to get a loan to pay in full because of my credit rating. What can I do?

There are a wide variety of sources you can explore. In the case of lenders, credit is granted based upon many factors. If your credit rating has some issues, you may still be able to obtain a loan designed to help you consolidate or repay debt. Call our office for assistance.

Q: What other sources of money are available to me?

Everyone’s situation is unique, but chances are many people in circumstances similar to your own have received help from banks, family, relatives, private lenders or finance companies, or accessed retirement savings, GICs, government bonds, advances from employers or available holiday pay. Contact one of our representatives today if you need to talk about additional options.

Q: Can I make a payment to your office on-line?

Yes you can. Visit our secure online payment page.

Credit Bureau Questions:

Q: I have been told there is an unpaid collection with MetCredit on my credit bureau. What can I do to take care of it?

This is definitely worth addressing. Here is how to proceed:

A) If the account has been paid in full, e-mail and a receipt will be issued to you stating that your account has been satisfied.

B) If the account has a balance outstanding call us at 1-888-797-7727.

Q: How long does it take for my credit to recover after paying my account?

For information regarding your credit file, contact the credit bureaus directly at the following links:

TransUnion Canada

Equifax Canada

Dun & Bradstreet Canada