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About MetCredit

Canada's National Collection Agency

MetCredit is a Canadian collection agency licensed and bonded in all Canadian provinces and territories. With a team of over 200 professionals in offices in Montréal, Toronto, Edmonton and Vancouver, MetCredit provides Debt Recovery, Accounts Receivable Management and Commercial Debt Collection services to credit grantors from coast to coast.

Founded in Edmonton in 1973, MetCredit’s leadership in the Debt Recovery and Commercial Collection industries is deeply rooted in an unwavering dedication to providing professional, reliable service characterized by the highest ethical standards of conduct.

Get the Best Performance in a Credit Bureau Reporting Collection Agency

When choosing a collection agency performance should be your top concern. You can’t afford to lose time while debts get old, especially in Alberta, Ontario, Saskatchewan, Nova Scotia, New Brunswick and PEI where statutory limitations on litigation are only two years after last acknowledgement of a debt. For more than four decades MetCredit has held among the collections industry’s best success rates as collection agency partner to credit granters in a multitude of sectors from small businesses to banks, chain stores, manufacturers and telecom companies. If we don’t collect, we don’t get paid, and you simply will not find a more experienced, more professional or better performing collection agency than MetCredit. We also report delinquent accounts to TransUnion, Equifax and Dun & Bradstreet, hindering the debtor’s efforts to secure further credit until they settle with you.

Real Canadians Working for You from Canada

The collections industry has witnessed an alarming trend of agencies outsourcing their call centres overseas to maximize profits. MetCredit has always been a proudly 100% Canadian company, and we have seen firsthand the very important economic role we play in moving Canadian businesses forward. We know that our stance against outsourcing jobs keeps hundreds of Canadians working for a top employer, and gives MetCredit a major market advantage in sharing Canadian values and culture with the people we call and for whom we work.

When shopping around, it’s worth asking where a collection agency’s call centre is located. For the client, our rates are highly competitive — and of course you never pay unless we collect.

Proprietary Technology for Fast Accounts Receivable Recovery

MetCredit employs numerous innovative technologies that aid in the recovery of delinquent accounts. In an atmosphere of constant change, our research and development team continually remains at the forefront of technological advances in debt collection technology in order to successfully provide the world class results and quality service our clients have come to expect from MetCredit.

Our sophisticated recovery software and predictive dialer technologies, for example, ensure that every avenue for recovery is efficiently explored to achieve the best possible results. In-house programming and software development also allows us to tailor tools and reports to client needs.

Advanced Debt Recovery Software

Our leading edge Advanced Debt Recovery Software was specifically designed for MetCredit, with on board tools and resources that help us provide an unmatched level of service and recovery. This includes a proprietary, integrated platform that empowers our agents with the best available tools for payment recovery.

MetCredit’s Online Automated Recovery System allows for true, real-time access to your data, and provides instant analysis of results and progress. We are fully committed to leveraging leading edge technology in every aspect of the recovery process.

Predictive Dialer Technologies and Automated Messaging

MetCredit utilizes a regulatory compliant Advanced Predictive Dialer system to dramatically increase contact rates with your customers. Our Automated Contact System asks for the customer by name to reduce negative contacts, and calling times are strategically varied by our management team to achieve the highest contact rates.

In conjunction with our Advanced Debt Recovery Software and Integrated dialer, MetCredit makes use of an Automated Messaging System and SMS messaging to further enhance contact rates. These technologies enable us to leave specific messages with your customers at various times of the day in the ways they habitually receive communications, resulting in increased inbound calls and quicker resolutions.

Our Advanced Debt Recovery Software also leverages Intelligent Agent Scripting, which gives MetCredit collectors a distinct advantage. Based on the age, number of prior contacts and a myriad of other account-specific factors, our Advanced Debt Recovery Software actively prompts collectors to address missed payments, offer settlements, and perform a host of intelligence-driven actions to resolve accounts.

Call Recording—Because Recollections Can Differ

MetCredit has always been a leader in customer service, and we want our clients to feel 100% secure in our handling of their accounts. With call recording enabled, we are able to pull up specific recorded conversations for auditing and to confirm with certainty what has been said. Internally, our management team routinely performs file and call audits for employee coaching and development.

MetCredit is proudly a member of:

The Collection Agency that Breaks the Language Barrier

Because we’re a national collection agency, working in communities Canada-wide, MetCredit employs professionals who speak an amazing diversity of languages. At the time of this writing, we are able to communicate to clients and debtors in at least 20 languages including English:

  • French
  • Spanish
  • Tagalog (Filipino)
  • Polish
  • Mandarin
  • Arabic
  • Punjabi
  • Hindi
  • Italian
  • Portuguese
  • Urdu
  • Farsi
  • Tamil
  • Serbian
  • Croatian
  • Bosnian
  • Persian
  • Hebrew
  • Laotian
“At MetCredit, our executive team is committed to developing the industry’s most coveted staff of debt recovery professionals. The success and growth of MetCredit has and always will be deeply rooted to our commitment to excellence.”

— Brian Summerfelt, President and CEO