It’s been an incredibly tough two years.
At MetCredit, we’ve always been a people business. In recent years, with competitors outsourcing their call centres overseas, we’ve taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work.
It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We’re now able to hire a wider variety of team members, and can do our hiring, training and compliance work in entirely new ways.
In this eye-opening episode, MetCredit President & CEO Brian Summerfelt talks candidly about how we’ve rebuilt our business Canada-wide to meet these and other major challenges—and came out better for it.