Most people have never experienced a call from a debt collector, but opinions about the debt collection process are many and varied. What do you really know about debt collection and how it works? Debt collection is heavily regulated in Canada, but that doesn't mean anyone understands it. any better than patent law. Debt collection is a formal process with guidelines on everything from privacy to how often, where, and when collection agencies can contact people. For episode 5 of "Overdue Advice" host Andreas Schwabe talks with MetCredit Collection Manager Katrina Nilsen about "The Truth About Debt Collections."