The popular image of debt collection is a bunch of snarling, angry, vindictive trolls who find joy in making life miserable. They follow you around with a money magnet, siphoning your hard-earned cash that you want to use for other things. But debtors have already used their money for other things, and can't afford the new things.
Small and medium businesses worry about how collections will affect their relationship with their customers, and their reputation.
Debt is a human problem, which means integrity and honesty are a big part of the collections job. It takes sensitivity, creativity, and a desire to help.
Episode 4 of Overdue Advice takes a first look at "The Job of Debt Collector" with MetCredit Collection Manager, Katrina Nilsen.