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Episode 19  |  January 9, 2020

Team-Driven Success: Team Building with Shawn Virk

We live in the self-help era. From books to YouTube, you can learn about anything, or learn to do anything. Restoring an old radio, or calibrating a robot motor is one thing. How do you build a team?

Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another.

Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive while getting outstanding results.