We live in the self-help era. From books to YouTube, you can learn about anything, or learn to do anything. Restoring an old radio, or calibrating a robot motor is one thing. How do you build a team?
Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another.
Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive while getting outstanding results.