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Overdue Advice

Scaling Up Collections Teams for Clients with Murat Akbay

Episode 22

Every episode of overdue advice is aimed at providing business leaders perspective on how and why debt collection can have a positive effect on your business’s cash flow and customer relationships. By the time some companies contact MetCredit, the pressure of receivables is extreme. MetCredit can usually start collecting within a few days. If it’s a larger client, MetCredit scales up to accommodate the workload. Recently, MetCredit landed a significant new client. Collection Supervisor Murat Akbay was just promoted and he’s MetCredit’s newest collections manager for its newest client. In fact, everything is so new, Murat just got an office, and is hiring a new collections team. Murat’s team needs people! In this episode, we pull back the curtain on how MetCredit scales up to prepare a collections team, and how the first thing new debt collectors learn is MetCredit’s ethical framework which is, first and foremost, about respect. Near the end of the conversation, Christina Huijsink from MetCredit’s HR department pops in to shed some light on some of the benefits of working at MetCredit.