If you think soft skills were easy, try asking someone for a few thousand dollars they owe someone else. But businesses are moving away from having their own credit managers and collections departments. The loss of internal expertise comes at a price: more bad debt, and more collections. In this episode, Andreas Schwabe talks with Benjamin Scott, CEO of Accès Crédit. The conversation touches on how Accès Crédit uses analytics and business intelligence to help creditors make better – more informed – lending decisions. He also talks about Accès Crédit’s new partnership with MetCredit.