Overdue Advice

Keeping Up with Debt Recovery Compliance with Greg Hunka

Episode 18

When companies are successful and reach a certain size, compliance becomes a full-time job. At MetCredit, that job belongs to Greg Hunka. As the Quality Assurance Manager at MetCredit, Greg makes sure collection teams are compliant with the agency's own standards—and the law—as well as with the client’s instructions and industry protocols. We did this interview to get an overview of compliance—we’ll do a deep dive in a future episode. What I can say is it took weeks to get the interview setup because Greg Hunka is a very busy man making sure four call centres across Canada are all doing the right things, in all the right ways.