Overdue Advice

Getting Personal: Collections as a People Business with Marc Billard

Episode 11

Who is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, MetCredit's Marc Billard, VP of Performance and Contact Strategies, has seen from experience: debt collection fosters personal growth and responsibility for everyone involved.