Getting Personal: Collections as a People Business with Marc Billard

Who is a debt collector? Looking at MetCredit’s career videos, you’d think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn’t what’s most needed in debt collection. Maturity, emotional intelligence, and problem-solving skills are the real powerhouses of the business. In this episode, MetCredit’s Marc Billard, VP of Performance and Contact Strategies has seen from experience: debt collection fosters personal growth and responsibility for everyone involved.