Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder. For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, while many are struggling to pay for other essential services—like food and housing. In this landmark episode, Bryn Griffiths brings together 3 directors of TRMA Canada working parallel roles at Rogers Communications, Telus and Sasktel, and discovers a remarkable amount of common ground.
Episode 27 | July 29, 2021