Communication Choices for Customers – Flexible Collections w/ Simon Howard
When you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables optimization solutions." Simon Howard explains how Illion's tools allow collection agencies merge email, text and phone communications, and even payments by text, for more efficient and successful debt recovery.