The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit’s people know their business. If you tour MetCredit’s offices, you’ll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust.
In this episode of overdue advice, we talk to three of MetCredit’s collections teams. Quinn Yule and Katrina Nillsen are Collections Managers, and Zak Abdi is a Collection Advisor. We find out why they choose a career in collections, and what motivates them to serve their clients.