Current Job OpeningEstate Legal Admin/Collection Specialist

We’re Hiring:

Join a winning team today!

MetCredit is seeking a full-time Estate Legal Admin/Collection Specialist in our busy downtown Edmonton office. MetCredit is the leading debt recovery agency in Canada with offices in Vancouver, Edmonton, Mississauga, and Montréal.

The successful candidate will begin as an Estate Legal Admin and gradually build up to becoming a Collection Specialist.

The successful applicant should possess the following qualifications:

  • Strong attention to detail and solid follow-through capabilities
  • Strong organizational skills
  • Ability to deal with sensitive and difficult client situations in a gracious and professional manner
  • Working knowledge of legal documents such as wills, trust deeds, and powers of attorney
  • Strong verbal and written communication skills
  • Ability to multitask
  • Comply with industry provincial and federal legislation

The Estate Legal Admin/Collection Specialist will be responsible for:

  • Draft notices, court documents and orders for partial distribution
  • Prepare correspondence to estate representatives including solicitors
  • Prepare legal document and disallowance of claims against estate
  • Monitoring for creditor notices and filing
  • Review, sort and save incoming correspondence
  • Prepare newly assigned accounts for estate agent to initialize contact
  • Use tools such as letters, skip-tracing, auto-dialers and call strategies to maximum contact and performance
  • Negotiating repayment options on overdue accounts of deceased clients’ debts with authorized representatives of the estate
  • Talk to family/friends of the deceased in a caring and empathetic manner

Experience with third-party collections, estate collections, financial services, sales, legal administration and call centers is an asset.

We offer the following benefits to our valued employees

Opportunities for advancement and career buidling
Medical, vision and dental benefits
Convenient downtown Edmonton location next to LRT and ETS monthly pass discount
Paid hands on training with our experienced management team
Team of positive, driven employees in a fun, fast-paced and competitive office environment

Conditions of Employment:

  • You must have a valid work permit, have permanent residency, or be a Canadian Citizen 
  • Be available for full-time work
  • You will undergo a criminal records check

Our staff gets paid on-the-job training to understand client directives and policies as well as industry legislative guidelines to which we strictly adhere. Most importantly, we believe everyone deserves to be treated with courtesy and respect at all times. At MetCredit, our code is central to everything we do:

MetCredit Code of Ethics

  • The individual must be respected at all times.
  • The customer must be given the best possible service.
  • Excellence and superior performance must be pursued at all times.

We Invest In People – Apply Today

As a company we invest in people and we invest in technology so our company runs smoothly for our staff and our clients. Our people investment starts with our hiring process. We’ve crafted videos of typical problem solving scenarios and we’ve added the HEXICO personality test which gives you results (we don’t see them) that provide you with valuable insights about yourself.

Not sure if you should apply?

Before formally applying, try our quick quiz to see if you would make a good collector.

Would I be a good Debt Collector?

I often struggle to find the right words to express myself
People can push my buttons easily at times
I notice errors that other people often miss
I usually adjust my communication style depending on the person I’m speaking to
I tend to lose track of small details when multi-tasking
I enjoy learning new skills
I find it stressful to complete tasks under deadlines
I often obsess about my interactions with people
I feel comfortable working on a computer for most of the day
I have a hard time telling people things they don’t want to hear
I find solving a difficult problem for someone to be extremely fulfilling
I find it uncomfortable working under firm deadlines
I tend to gravitate towards leadership roles
When someone speaks to me, their tone is more important than the words they say
I like solving complex problems
Keeping my emotions in check is natural for me
I find research mentally draining
I find new challenges to be exhilarating
I never know what to say when talking to an upset person
I am usually determined to master a new skill even if results are slow
I can’t stand feeling like someone is upset with me
I am confident I can succeed if given the opportunity
I can see the positive in a negative situation
I find myself annoyed with people often
Pressure brings out the best in me