MetCredit
Ask A Question
MetCredit would be more than happy to answer any questions you may have about our services, credit granting and debt recovery. Frequently asked questions will be posted periodically, so bookmark this page for future reference.
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Frequently Asked Questions
Q: How will I know that you received an account I sent?
A: You will receive an Acknowledgement Report by mail or email. Please review to ensure that all information is correct. Let us know if there are any discrepancies as soon as possible.
Q: Generally, how quickly are you able to collect?
A: This is difficult to say, as it depends on factors such as the age of the account, availability of current information on the account, the debtor's financial situation, and other variables. Rest assured, we will do all we can to ensure the quickest payment. We facilitate this in both our industry-leading collections methodology and by offering a number of payment options.
Q: What do I do if a customer contacts me and wants to make payment arrangements?
A: Please refer the customer back to our office advising that you have placed the account with MetCredit, and provide our phone number.
Q: How do I report a payment?
A: Sometimes it is more convenient for someone to pay you directly rather than to pay us. Should this occur, contact your local service consultant or our Client Services Department and advise a direct payment has been made. The proper adjustment will be made to the customer's account; collection proceedings will cease if the account has been paid in full. Report the following information to us:
- Who paid
- The amount paid
- The updated account balance
- The method of payment
- Date of payment
Q: Will you report my accounts to the Credit Bureaus?
A: We are a member of Equifax Canada Inc and Trans Union Canada. We are capable of submitting accounts to either, or both credit reporting companies. MetCredit is one of a select few agencies in Canada that does daily reporting.
Q: How will I receive updates on my accounts?
A: We send status reports that list all active accounts and their status on a monthly or quarterly basis. The frequency depends on the volume of accounts placed. You can also contact our Client Services Department to have a report faxed or emailed to you. Be sure to include your client account number.
