ABOUT US

Founded in 1973, Metropolitan's pioneer spirit in the debt recovery industry is deeply rooted in a strong, unwavering dedication to providing professional reliable service characterized by high ethical standards of conduct.

Metropolitan works within a strict Code of Ethics to ensure each employee represents our clients in a confidential, professional and discreet manner throughout the recovery process. Our Corporate Philosophy further demonstrates our commitment to the clients we service.

Code of Ethics

- The individual must be respected at all times

- The customer must be given the best possible service

- Excellence and superior performance must be pursued at all times

Corporate Philosophy

- To provide an essential service to our valued clients on the most professional of levels

- To contribute to the health of the economy

- To provide challenge and opportunity for our valued and dedicated personnel

Technology
To aid in the recovery of delinquent accounts, Metropolitan employs many innovative products. Click here to read more about our recovery software and predictive dialer technologies.

Our Services
Metropolitan provides client assistance at each step of the receivable recovery process.  These services include:

• Early-out campaigns
• CT Centre (tm) predictive dialing
• Automated interactive calling campaigns
• Third party recovery
• Legal
• Call centre
• Custom client campaigns
• Asset location
• Cure programs

The Art of Recovery
Metropolitan's recovery procedures stress personal and direct contact with debt receivables that utilize the skilled and highly developed telephone techniques and psychological script phrases that encourage and educate debtors to negotiate payment amicably.

To avoid the need for litigation, we work diligently to avoid the legal process through extensive communication and with negotiating skills. However, when litigation is the only recourse, we are equipped with the in-house resources and a national network of boutique law firms specializing in civil litigation. This network combined with our expertise allows us to act swiftly through the courts.

Metropolitan's online automated recovery system allows for true real-time access, and provides instantaneous analysis of results and progress. We are fully committed to leading edge technology in every aspect of the recovery process. In an atmosphere of constant change, we continually explore all technological advantages available in order to compete successfully in the market place.