TECHNOLOGY

Metropolitan employs many innovative products that will aid in the recovery of delinquent accounts. A combination of our recovery software and predictive dialer technologies ensure every effort is explored to achieve the best possible results.  In house programming capacity allows us to tailor reports to clients needs.

Recovery Software

Our leading edge technological recovery software system was specifically designed for Metropolitan, and is guaranteed to provide the highest level of service and recovery possible.  We offer a technically advanced and user friendly integrated platform that ensures our recovery agents are exposed to all the avenues available for recovery.

Metropolitan's online automated recovery system allows for true real-time access, and provides instantaneous analysis of results and progress.  We are totally committed to leading edge technology in every aspect of the recovery process.  In an atmosphere of constant change, we continually explore all technological advantages available in order to successfully provide the services our clients have come to expect at Metropolitan.

Predictive Dialer Technologies

Metropolitan's exclusive predictive dialer can increase contact three to four times that of manually worked accounts. Our automated contact system asks for the customer by name increasing correct contact dramatically and ensuring confidentiality and privacy for customers.

Metropolitan also utilizes an automated messaging system. This exclusive technology gives us the ability to leave very specific messages with your customers during, and after, normal business hours, which results in many inbound calls from customers.

To ensure agents are asking the right questions and taking the necessary steps to secure prompt payment, collector scripting and education through our Robotel™ management system ensures that every avenue in the recovery process is utilized.